{"id":1593,"date":"2020-09-25T22:04:28","date_gmt":"2020-09-25T19:04:28","guid":{"rendered":"https:\/\/mailsafi.com\/blog\/?p=1593"},"modified":"2020-10-08T07:52:58","modified_gmt":"2020-10-08T04:52:58","slug":"the-cost-of-internal-email-spam-to-businesses","status":"publish","type":"post","link":"https:\/\/mailsafi.com\/blog\/the-cost-of-internal-email-spam-to-businesses\/","title":{"rendered":"The Cost of Internal Email Spam to Businesses"},"content":{"rendered":"\n<p>We\u2019re all familiar with <a href=\"https:\/\/mailsafi.com\/blog\/what-does-email-spam-and-spam-filtering-mean-for-businesses\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><span class=\"has-inline-color has-vivid-cyan-blue-color\">email spam<\/span><\/strong><\/a> \u2014 those unwanted email messages that fill our inboxes and waste our precious time.<\/p>\n\n\n\n<p>But did you know a significant chunk of that email spam is coming from inside our company, from our co-workers and even our bosses? In fact, internal spam can be even more insidious than external spam. For one thing, antispam software can\u2019t detect them because they come from official email addresses. And we\u2019re more likely to waste time opening and reading them, because, after all, our colleagues sent them!<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_49 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"ez-toc-toggle-icon-1\"><label for=\"item-69d9d344f1ab2\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-69d9d344f1ab2\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mailsafi.com\/blog\/the-cost-of-internal-email-spam-to-businesses\/#What_Is_Internal_Email_Spam\" title=\"What Is Internal Email Spam?\">What Is Internal Email Spam?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mailsafi.com\/blog\/the-cost-of-internal-email-spam-to-businesses\/#How_Can_A_Business_Reduce_Internal_Email_Spam\" title=\"How Can A Business Reduce Internal Email Spam?\">How Can A Business Reduce Internal Email Spam?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mailsafi.com\/blog\/the-cost-of-internal-email-spam-to-businesses\/#Cultivate_internal_email_etiquette\" title=\"Cultivate internal email etiquette\">Cultivate internal email etiquette<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mailsafi.com\/blog\/the-cost-of-internal-email-spam-to-businesses\/#Use_internal_collaboration_tools_social_intranet_tools\" title=\"Use internal collaboration tools (social intranet tools)\">Use internal collaboration tools (social intranet tools)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mailsafi.com\/blog\/the-cost-of-internal-email-spam-to-businesses\/#Summary\" title=\"Summary\">Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"has-vivid-red-color has-text-color wp-block-heading\" style=\"font-size:32px\"><span class=\"ez-toc-section\" id=\"What_Is_Internal_Email_Spam\"><\/span><strong>What Is Internal Email Spam?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Let\u2019s be honest. Some internal emails are obviously spam: chain letters, politics, jokes, even links to the latest viral Tweets, Facebook and Instagram posts, YouTube or TikTok videos.<\/p>\n\n\n\n<p>However, some emails that are work-related can end up being considered spam as well. Think of all the internal official emails you were copied in, but turned out to be useless to you. Or how about when one employee chooses to \u201creply to all\u201d when the response is only relevant to the sender?<\/p>\n\n\n\n<p>These emails, even when they\u2019re on work-related topics, turn out to be unwanted, irrelevant, and troublesome \u2014 in other words, spam. Internal spam, just like spam from external sources, could cost your company thousands of dollars a year in lost productivity.<\/p>\n\n\n\n<h2 class=\"has-vivid-red-color has-text-color wp-block-heading\" style=\"font-size:32px\"><span class=\"ez-toc-section\" id=\"How_Can_A_Business_Reduce_Internal_Email_Spam\"><\/span><strong>How Can A Business Reduce Internal Email Spam?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Unfortunately, no antispam software or spam filtering solution can automatically detect internal spam. Solving the problem of internal email spam requires a change in company culture and employee behavior. We recommend the following: &#8211;<\/p>\n\n\n\n<h3 class=\"has-vivid-red-color has-text-color wp-block-heading\" style=\"font-size:24px\"><span class=\"ez-toc-section\" id=\"Cultivate_internal_email_etiquette\"><\/span><strong>Cultivate internal email etiquette<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Discourage employees from using email for non-work-related messages such as forwarding chain emails and jokes. Also discourage the practice of broadcasting emails by sending to large groups of recipients.<\/p>\n\n\n\n<p>Tell employees to think twice, three times, before copying emails to anyone and only do so when the email is truly relevant to the person.<\/p>\n\n\n\n<h3 class=\"has-vivid-red-color has-text-color wp-block-heading\" style=\"font-size:24px\"><span class=\"ez-toc-section\" id=\"Use_internal_collaboration_tools_social_intranet_tools\"><\/span><strong>Use internal collaboration tools (social intranet tools)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Social intranet or collaboration tools reduce the need to use email to communicate internally. For example, through an instant messenger application, employees can send quick messages back and forth between them instead of writing emails to each other.<\/p>\n\n\n\n<p>Documents can be made accessible to a number of employees through shared folders instead of attaching the file and emailing it to everyone.<\/p>\n\n\n\n<p>Social intranets can also be used for announcements and internal blogs, collaboration through&nbsp;group chats and discussion forums. All of these functionalities can replace email and do an even better job of fostering collaboration and enabling faster communication.<\/p>\n\n\n\n<h2 class=\"has-vivid-red-color has-text-color wp-block-heading\" style=\"font-size:32px\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Employees have an important role to play in helping your organization control the amount of<span class=\"has-inline-color has-vivid-cyan-blue-color\"> <\/span><strong><a href=\"https:\/\/mailsafi.com\/blog\/what-does-email-spam-and-spam-filtering-mean-for-businesses\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">email spam<\/span><\/a><\/strong><span class=\"has-inline-color has-vivid-cyan-blue-color\"> <\/span>coming into your organization and its effects. Read more<strong><span class=\"has-inline-color has-vivid-cyan-blue-color\"> <\/span><a href=\"https:\/\/mailsafi.com\/blog\/the-role-of-your-employees-in-your-fight-against-spam\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">here<\/span><\/a><span class=\"has-inline-color has-vivid-cyan-blue-color\"><a href=\"https:\/\/mailsafi.com\/blog\/the-role-of-your-employees-in-your-fight-against-spam\/\" target=\"_blank\" rel=\"noreferrer noopener\"> <\/a><\/span><\/strong>on other ways you can use your employees to help fight spam in your organization.<\/p>\n<div class=\"pvc_clear\"><\/div><p id=\"pvc_stats_1593\" class=\"pvc_stats all  \" data-element-id=\"1593\" style=\"\"><i class=\"pvc-stats-icon large\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/mailsafi.com\/blog\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p><div class=\"pvc_clear\"><\/div>","protected":false},"excerpt":{"rendered":"<p>We\u2019re all familiar with email spam \u2014 those unwanted email messages that fill our inboxes and waste our precious time. But did you know a significant chunk of that email spam is coming from inside our company, from our co-workers and even our bosses? In fact, internal spam can be even more insidious than external [&hellip;]<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_1593\" class=\"pvc_stats all  \" data-element-id=\"1593\" style=\"\"><i class=\"pvc-stats-icon large\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/mailsafi.com\/blog\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":1,"featured_media":1594,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[185,186,184],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Cost of Internal Email Spam to Businesses &#187; The MailSafi Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailsafi.com\/blog\/the-cost-of-internal-email-spam-to-businesses\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Cost of Internal Email Spam to Businesses &#187; The MailSafi Blog\" \/>\n<meta property=\"og:description\" content=\"We\u2019re all familiar with email spam \u2014 those unwanted email messages that fill our inboxes and waste our precious time. But did you know a significant chunk of that email spam is coming from inside our company, from our co-workers and even our bosses? 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